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KFH Organizes Customer Service Workshops for Employees

Kuwait Finance House (KFH) has organized a training course about Customer Service Quality for retail banking employees as part of “We Care” campaign that has been launched recently and proved a great success.

The training course that lasts until June encompasses 1600 employees distributed in several sessions. In addition there will be sessions dedicated for managers. The training courses tackle significant topics and subjects such as the core of “We Care” campaign that is part and parcel of the development and change process KFH going through. In addition, it confirms the importance of clients’ retention and reflecting the best image of KFH by further delivering innovative services, not to mention highlighting the role of high caliber employees who are major factors of improving the institution.

Moreover, the training course included: mechanisms of clients’ follow up and communication, exploring clients’ requirements, service efficiency, clients’ retention and continuity, analysis of client’s character, challenges that encounter customer service, and statistics of KFH client base that is one of the largest in the GCC.

KFH is keen on coping with the latest training courses and highest standards of excellence in training employees by arming them with skills needed that ensure catering for clients’ needs and aspirations in line with KFH’s strategy and methodology that prioritize clients.

Kuwait Finance House (KFH)
KFH was established in Kuwait in 1977 and is enlisted in the Kuwait Stock Exchange. KFH Group is a global pioneer in the field of Islamic banking services, where it offers a wide array of Islamic products and services, not to mention a high standard of innovation and client service.

KFH manages its operations in the GCC, Asia, and Europe through over 380 branches, including KFH-Turkey, in order to offer services for the bank’s clients in Turkey, Malaysia, Saudi Arabia, Bahrain, Australia, Jordan, Dubai, and Manheim in Germany.

KFH’s mission is to achieve highest levels of excellence and innovation in the field of client service, while developing common interest for all those concerned with the financial institution. KFH’s vision is to spearhead the global development in Islamic financial services, and to upgrade the bank into the level of becoming the most sustainable profitable Islamic bank in the world.

KFH’s values include cementing leadership through all its businesses, including leadership in the Islamic banking services worldwide, through innovation and in client service and the development of its employees. In addition, KFH is committed to all its procedures, and to setting up long-life partnerships with the concerned authorities.
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